Users new to quizizi often have questions about account creation, identity verification, payment methods, game rules, and account security. This page addresses the most common inquiries we receive from players across Jakarta, Surabaya, Bandung, and Medan who are setting up accounts, making their first deposit via DANA or e-wallet, or troubleshooting transaction issues. The questions and answers below reflect our actual policies and practices—no hypothetical scenarios or promotional language.
This FAQ covers essential topics: how we verify your identity (KYC), which payment methods we accept, what RTP means in slot games, what account controls you have access to, how our support team communicates, and what to do if a deposit or withdrawal stalls. For detailed legal information, account terms, or privacy practices, please refer to our terms and conditions and privacy policy pages. If your question is not answered here, you can reach our English-language support team through your account menu.
We operate only in jurisdictions where online gaming is permitted by local law. If you are uncertain whether quizizi is accessible from your location, consult local regulations before creating an account. Our service availability is jurisdiction-restricted; we do not operate in regions where online wagering is prohibited.
Topics covered on this page
Account and registrationhow to start, identity verification documents, password recovery
Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment; fees and processing
Game rules and featuresRTP (return-to-player) for slots, market types on sportsbook, live-dealer game rules
Account control and supportsecurity tools, password reset, language support, account restrictions
Below you will find answers to the questions we hear most often. Each answer is brief and points to our full terms or support contacts if you need more detail.
Account and Registration
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When you open an account on quizizi, we require identity verification (KYC) before you can deposit funds. You must provide a valid government-issued ID (such as a national ID card or passport), a proof of residence (electricity bill, bank statement, or lease agreement dated within the last three months), and a valid mobile phone number for SMS verification. We also require a selfie taken during account setup to confirm your identity matches the photo on your ID. For users in Jakarta, Surabaya, Bandung, and other major cities, these documents are typically available immediately. Verification usually completes within one business day.
If you forget your quizizi password, visit the login page and click "Forgot your password?" Enter the email address or username associated with your account. We will send a password reset link to your registered email address. Click the link, which remains valid for one hour, and enter a new password (minimum eight characters). If you do not receive the email within five minutes, check your spam folder or contact our support team with your account email and phone number. Password resets are completed immediately once the link is used.
On quizizi, you control your account through the settings menu. You can change your password, update your email address, modify your registered phone number, and add or remove payment methods. You can also view your complete transaction history (deposits, withdrawals, and gameplay activity), review your current balance, and see any active promotions tied to your account. If you need to restrict access to your account temporarily (for example, during Idul Fitri or Idul Adha when you prefer not to participate in gaming), you can contact support to request a temporary access suspension. Permanent account closure is also available upon request through support.
Payments and Transactions
Deposits on quizizi carry no transaction fee. When you fund your account via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer (local payment, online payment, e-wallet, mobile banking), the full amount you send reaches your quizizi balance. We do not deduct a platform fee on deposits. Withdrawals to your registered payment method also have no fee charged by quizizi. However, your bank or e-wallet provider may charge a small fee for the incoming transfer; this fee comes from your bank or payment service, not from quizizi. Withdrawal requests are processed subject to verification windows and standard banking hours.
If a deposit does not appear in your account within subject to verification, first check your payment method to confirm the money left your bank or e-wallet. If the charge cleared but the funds have not arrived on quizizi, the transaction may be delayed by your bank or payment processor. Contact our support team with your transaction reference number (found in your bank or e-wallet statement). We will trace the deposit and credit your account manually if necessary. For withdrawals, if your request shows "processing" after 24 hours, check that your bank account or e-wallet details are correct in your quizizi settings. Incorrect recipient details are the most common cause of withdrawal delays. Our support team can help you verify and update your payment information.
Game Rules and Features
RTP stands for "return-to-player" and is expressed as a percentage. It represents the average amount of money a slot game returns to players over a very large number of spins, typically expressed as a mathematical average over millions of plays. For example, a slot game with an returns an average of 96 units for every 100 units wagered across all players combined, over the long term. RTP does not predict your individual outcome on any single spin or session. Each spin is independent and randomized. Games on quizizi (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways) display their RTP percentage in the game information menu. Higher RTP does not mean you will win more often; it is a mathematical property of the game code, not a guarantee.
New accounts on quizizi are eligible for an introductory offer once identity verification is complete and a first deposit is made. The offer varies by promotion season and may change; current details are displayed in your account dashboard after login. Promotions are subject to terms and conditions (such as wagering requirements, game restrictions, and time limits). We do not publish fixed bonus amounts or percentages in advance because promotional budgets adjust based on market conditions and regulatory requirements. To see the current welcome offer, create an account on quizizi, complete verification, and check the promotions section of your account menu. Our support team can explain the terms of any active promotion.
Support and Account Security
Our support team at quizizi handles English and Indonesian. You can contact support through your account menu (select Help or Support from the main menu), and we will respond in your preferred language. Support responses are typically sent within one business day during standard office hours. For urgent issues (such as a suspected account compromise), flag your message as urgent and we will prioritize it. During major sporting events such as Liga 1 matches or Piala AFF tournaments, response times may be longer due to higher request volume. You can also leave a detailed message and we will follow up via email or SMS to your registered contact details.